Refund Policy

1. The principle

Payment confirms your booking and starts our production process. Because our flagship package delivers within 48 hours, costs are incurred almost immediately. Refunds therefore depend on how far production has progressed when you cancel.

2. Before production starts

If you cancel after paying but before we hold the kickoff (the point where we confirm your brief is complete and production begins), you receive a full refund, minus any non-recoverable payment-processing fees.

3. After kickoff, before first delivery

If you cancel after production has started but before we deliver the work for your review, we refund 50% of the package fee. The other 50% covers production already performed and the booked capacity.

4. After first delivery

Once we have delivered the work for review, fees are non-refundable. You keep your included revision round, and we will fix at no charge anything that does not match the package's published scope, reported within 7 days of delivery.

5. If we fail to deliver

If we do not deliver the work and the delay is on our side — not caused by missing materials, late feedback, or scope changes from you — you may choose between a new delivery date or a full refund.

6. What is not covered

Refunds do not apply to:

• Change of mind after delivery, or preferences outside the package's published scope.
• Delays caused by incomplete briefs, missing materials, or late feedback from your side.
• Third-party costs already incurred on your behalf (such as domains, licences, or ad spend), which are passed through at cost.
• Completed additional work ordered on top of a package.

7. How refunds are paid

Approved refunds are returned through the original payment method within 14 business days of approval. Where a payment provider charges non-recoverable fees, the refund is net of those fees.

8. How to request a refund

Message us on WhatsApp at +966 58 118 6819 or email support@euphoriaexperiences.com with your order details. We confirm receipt within one business day and resolve refund requests within seven.

9. Consumer rights

Nothing in this policy limits rights you have under the applicable laws and regulations of the Kingdom of Saudi Arabia that cannot be limited by agreement.