Terms of Service

1. Who we are

Euphoria Experiences (“Euphoria”, “we”, “us”) is a B2B creative and technology agency operating from the Eastern Province, Kingdom of Saudi Arabia. We provide website development, brand identity, social media management, AI automation, and software development services.

2. Packages and scope

Our packages (The Sprint, The Growth, The Vanguard) are fixed-scope, fixed-price engagements. The scope of each package is the feature list published on our website at the time of your order, or a written quotation we issue to you. Anything outside that list is additional work, quoted separately before we do it.

Custom engagements are defined in a written proposal or statement of work, which takes precedence over the published package descriptions for that engagement.

3. Delivery timelines

Published delivery times (for example, 48 hours for The Sprint) begin when both of the following are complete: (a) we have received your payment, and (b) we have received a complete brief and all materials we need from you (content, brand assets, access). Delays in providing materials or feedback extend the timeline by at least the same amount of time.

4. Fees, payment, and taxes

Fees are quoted in Saudi Riyal (SAR). Package fees are payable in full before work begins unless we agree otherwise in writing. Quoted prices are exclusive of value-added tax; where VAT applies under Saudi law, it is added at the prevailing rate.

Unpaid invoices may result in suspended work and withheld deliverables. We may charge for re-engagement if a project is paused for more than 30 days for reasons on your side.

5. Your responsibilities

You are responsible for providing accurate content and materials, having the rights to everything you supply (text, images, logos, data), giving timely feedback, and obtaining any approvals your organisation requires. We rely on what you provide; we are not liable for errors in materials you supplied.

6. Revisions

Each package includes one focused revision round: a consolidated set of change requests submitted after we deliver the work for review. Additional rounds or changes that expand scope are quoted as extra work.

7. Intellectual property

When you have paid in full, ownership of the final deliverables created specifically for you transfers to you. We retain ownership of our pre-existing tools, frameworks, templates, components, and general know-how, which you receive a non-exclusive licence to use as embedded in your deliverables.

We may display completed work in our portfolio and marketing unless you ask us in writing not to.

8. AI-assisted production

We use AI systems alongside human direction to produce parts of our deliverables. We review output before delivery, but you are responsible for final approval before publishing. We do not warrant that AI-assisted output is free of similarity to third-party material.

9. Confidentiality

Each party will keep the other's non-public information confidential and use it only for the engagement. This obligation survives the end of the engagement and yields only to disclosures required by law or a competent authority.

10. Warranties and disclaimer

We will perform our services with reasonable skill and care. Except as stated in these Terms or a signed agreement, services and deliverables are provided “as is”, and we do not warrant uninterrupted or error-free operation of any website, integration, or automation after handover.

11. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or related to an engagement is limited to the fees you paid us for that engagement. We are not liable for indirect or consequential losses, loss of profits, loss of revenue, or loss of data.

12. Termination

Either party may end an engagement by written notice if the other materially breaches these Terms and does not cure the breach within 14 days. Amounts owed for work performed up to termination remain payable. Refunds, where applicable, are handled under our Refund Policy.

13. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. The competent courts of the Eastern Province have jurisdiction over disputes, unless the parties agree in writing to another forum or to arbitration.

14. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.